Terms & Conditions

The only condition we place on the use of this website – whether you buy, browse, find out about our stores or just keep up to date with what’s happening  – is that you enjoy it!

If you have any comments, questions, concerns, ideas, or just fancy getting in touch, please contact us.

A few important details that you should know

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • authorisation of your payment failed
  • we made a pricing or product description error
  • you’re not eligible to order from Mayfair

If there are any problems with an order, you’ll be contacted by one of our Customer Services Advisors.

If you change your mind about an order and want to cancel it, it is not a problem as long as you contact us within one hour of placing the order requesting for cancellation. To cancel your order, please contact us.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, you should contact us.

Please retain these Terms and Conditions for personal reference.

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